How can we help?

Quick answers for recording activities, route maps, Apple Health, accounts and privacy in Vayra.

Support for Vayra 1.0

Recording & routes

Start, pause and finish an activity, understand the live map, and improve GPS accuracy.

Apple Health

Control workout imports, activity sharing and Health permissions from Settings.

Account & sync

Sign in with Apple, manage your profile, export data or permanently delete your account.

Privacy & visibility

Choose who can view your activities and routes by using public or private account controls.

Frequently asked questions

Why is there no red route line while I am recording?

This is intentional. The live map follows your current position and shows the starting point, while Vayra records the route in the background without repeatedly redrawing the full line.

After you finish, the completed route is drawn once in the activity summary. The green marker is the start and the yellow marker is the finish.

How can I get the most accurate route?
  1. Allow Precise Location for Vayra in iOS Settings.
  2. Start outdoors with a clear view of the sky and wait briefly for the location marker to settle.
  3. Keep Low Power Mode off when route accuracy is important.
  4. For background recording, allow the location access requested by iOS.

Dense buildings, tunnels, tree cover and poor satellite visibility can still reduce GPS accuracy.

Why has my distance stopped changing?

Confirm the activity says “Recording” rather than “Paused.” Check that Precise Location is enabled and that Vayra still has location permission. Small movements may be ignored to prevent normal GPS drift from adding false distance.

Can Vayra keep recording when the screen is locked?

Yes, when the appropriate location permission is granted. iOS can still delay or batch location updates depending on reception, battery conditions and system policy. Always confirm the recording state before putting the phone away.

How do I connect or disconnect Apple Health?

Open Vayra → Profile → Settings → Apple Health. You can choose which stats Vayra reads, whether completed workouts are imported, and whether Vayra writes completed activities to Health. Permissions can also be revoked in Apple’s Health or Settings apps.

Who can see my activities and route maps?

With a public profile, signed-in users can see eligible activity posts and recorded routes. With a private profile, they are limited to approved followers. Blocked or otherwise unauthorized users cannot access the route preview or complete route.

How do I export or delete my data?

Open Vayra → Profile → Settings → Data & Privacy to export your activities or remove activity history. Registered users can permanently delete their account and associated cloud data from Account settings.

The app is not behaving correctly. What should I try?
  1. Finish or pause any active recording safely.
  2. Force-close Vayra and open it again.
  3. Check your internet, location and Health permissions.
  4. Restart the iPhone and install the latest Vayra and iOS updates.

If it continues, send a support request with the steps that caused the problem, your Vayra version, iOS version and iPhone model.

Still need help?

Open a support request and describe what happened. Include your app version, iOS version and device model when they are relevant.

Open a support request

GitHub issues are public. Never include passwords, authentication codes, exact routes, precise locations, Health data or other sensitive information.