Help & Support
Welcome to the Water Pets – Water Animals support page. Find answers to common questions below, or reach out to us directly and we'll be happy to help.
💬 Frequently Asked Questions
New water animals are unlocked as you progress through the game. Some creatures are available through in-app purchases in the App Store. Check the collection screen for details on how to unlock each animal.
All purchases are handled by Apple. If a purchase failed or you were charged but didn't receive your content, please use the "Restore Purchases" button in the app. If the issue persists, contact Apple Support directly at reportaproblem.apple.com.
Open the app, go to Settings, and tap "Restore Purchases". Make sure you're signed in to the same Apple ID you used when you originally purchased the content.
Yes! Water Pets is free to download and play. Optional in-app purchases are available for additional content. No personal data or account sign-up is required to enjoy the game.
Try closing the app fully and reopening it. If the problem continues, try deleting and reinstalling the app (your progress may be stored locally — reinstalling can reset it). If the issue persists, please contact us using the button below.
No. Water Pets does not collect any personally identifiable information. All game data is stored locally on your device. See our Privacy Policy for full details.
📬 Still need help?
Our support team is happy to assist you. Send us an email and we'll get back to you as soon as possible.
support.contact.ustoday@gmail.com